We use durable, high-quality cotton fabrics, polypropylene inner webbing and a range of metal, aluminium and plastic hardware. The YKK buckles are made from extremely strong acetal plastic and the light weight aluminium buckles are manufactured by Alumax. We use Gutermann Universal sewing thread made of 100% Polyester created with a unique manufacturing Micro Core Technology®. All materials are chosen for comfort and longevity.

Yes, we offer custom designs and adjustable sizes for your dog. Provide measurements and design preferences for personalized collars and harnesses. If the standard size is borderline let us know in the checkout notes and we can make adjustments accordingly. There are many shapes and sizes of dog breeds and its important to make sure the product will fit comfortably so get in touch with us if you have any requests.

With years of experience customising collars and harnesses we can judge if you have ordered a suitable size. If it doesn't feel right we will contact you to confirm before making the product.

Yes, our collars are designed to withstand everyday play and wear. They are strong and water-resistant. The YKK plastic and hybrid buckles offer more resilience for dogs who tend to pull more. For active dogs we recommend harnesses as they offer a higher strength as the stress is distributed more evenly.

Measure around the neck where the collar will sit comfortably. Add an inch or two for proper fit. The measurement guides have more details located in the About Us menu and linked here (opens a new window).

Yes, they include a tr-glide which allows for the size to be adjusted to ensure they fit comfortably.

Fabric collars can be machine washed on a cold gentle cycle or hand washed gently.

The plastic and hybrid buckles are supplied with standard plastic tri-glides for adjusting the collar/harness sizes. The metal and aluminium buckles are supplied with metal tri-glides. All of the D-rings for attaching leads and lead G-hooks are metal as standard. The figure below explains the details of each buckle type.

Domestic UK shipping usually takes 2-3 business days after processing. Custom orders may take a bit longer. Please check the scrolling banner for live processing times as made to order products take time to create as each is uniquely created. Generally we require 5 to 10 working days for manufacture, but message us if you need them faster.

It can be done however customs charges would apply. For international orders we recommend using our ETSY ship as they process the local taxes due which eliminates the additional customs flat rate charge on top. We can create a specific listing for you if the product isn't listed on ETSY. The ETSY shop is linked here (opens a new window)

Yes, we provide tracking numbers for all shipped orders. You’ll receive an email once it ships.

Contact us immediately, and we’ll resolve the issue. We offer replacements or refunds for damaged or incorrect orders. Either send us an email, use the contact form or use the chat button.

Yes, expedited shipping is available at checkout. Additional fees apply depending on your location.

Returns are accepted within 30 days if unused and undamaged. Custom orders may not be eligible for returns as they cannot be re-stocked. Unfortunately we are unable to refund shipping fees as the service has already been provided by the carrier and you are responsible for return shipping costs.

Yes, exchanges are possible if the collar is unused. Contact us within 30 days for assistance. Its always best to measure your dogs size before ordering as, on occasions, we might not have enough fabric to make a new size for you.

You can email us, use the chat button or use the contact form on our website. We respond within 24-48 hours.

If your collar arrives damaged, please contact us immediately. We’ll arrange a replacement or refund. Sending us a photo helps us improve product quality.

Orders can be cancelled within 24 hours of purchase , and in some cases if we haven't started manufacturing. After that, production will have started, and cancellations are not possible.